Frequently Asked Questions (FAQ)

Welcome to our Frequently Asked Questions (FAQ) section! Below are answers to some of the most common inquiries. If you can't find what you're looking for, feel free to contact us directly.

1. What is your return policy?
You can request a return within 30 days of receiving your order, provided that the product is unused, in its original packaging, and with intact labels. If the product is damaged or incorrect, we accept returns and offer partial or full refunds.

2. How can I cancel my order?
Orders can be canceled free of charge within 48 hours of placing the order. Once the order has shipped, it cannot be directly canceled. You can refuse delivery or request a return once the package is delivered, according to our return policy.

3. How long does shipping take?
After confirming your order, we will process it within 1 to 3 business days. Shipping usually takes 8 to 10 business days from dispatch. Delivery times may vary during peak seasons.

4. How can I track my order?
Once your order has shipped, you will receive an email with tracking information. You can also track your order by visiting the "Track My Order" page on our website, using your order number and email address.

5. How can I request a refund?
Refunds will be processed once we receive and inspect your return. Refunds are typically credited back to your original payment method within 5 to 8 business days. If there are technical issues, we will contact you and provide an alternative solution.

6. Do you offer exchanges?
Yes, we offer exchanges for products with defects or damages during shipping. Please contact our customer support team within 30 days of receiving your order to initiate an exchange.

7. Are there any hidden fees?
No, all prices listed on our website include applicable taxes, and there are no hidden fees. Depending on the total order amount, shipping fees may apply.

8. How can I contact customer support?
You can contact our customer support team by emailing team@homecalvo.com or calling +1 (310) 991-6437. Our operating hours are Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT).

9. Is my personal information secure?
We take your privacy seriously, using advanced encryption technology to ensure the security of your personal and payment information.