Shipping Policy

Homecalvo (hereinafter referred to as “we”) is committed to providing you with fast and reliable delivery services. To help you better understand our shipping process, we have outlined the detailed shipping policy below. Please read the following information to make your experience with us smoother.

1. Delivery Area
We currently offer delivery services within Australia only and do not support delivery to other countries or regions.

2. Shipping Fees

• For orders totaling 150 AUD (including 150 AUD) or more, we offer free shipping.
• For orders under 150 AUD, we charge a flat 9.99 AUD shipping fee.

3. Order Processing Time
All orders will be processed within 1 to 3 business days. Processing times may vary slightly depending on order volume or special circumstances, but we will do our best to ensure your order is shipped promptly.

4. Cut-off Time
Our business hours are (Australia/Sydney, AEST/AEDT 9:00 AM - 6:00 PM).

• Orders placed before 6:00 PM will be processed on the same day.
• Orders placed after 6:00 PM will be processed the next day. If there is a public holiday, the processing will be delayed until the next business day.

5. Shipping Time
The estimated shipping time after dispatch is usually 8 to 10 business days. The exact delivery time may vary depending on the shipping address.

6. Shipping Carriers
We partner with reliable shipping carriers such as Australia Post, StarTrack, and DHL Express to ensure safe and efficient delivery of your orders.

7. Track My Order
After placing an order, you will receive a confirmation email containing the order number, payment details, and the shipping carrier’s information. You can track the status of your order by visiting our “Track My Order” page and entering your email, order number, or phone number.

8. Signature Instructions
When receiving your package, please check that the packaging is intact. If you notice any damage or issues, please contact us immediately and provide photos so we can assist you with the resolution.

9. Disclaimer

• Damaged or Lost Products: If your product is damaged or lost during shipping, please contact us promptly, and we will assist you with a replacement or refund.
• Shipping Modifications and Cancellations: Once an order is in processing, we are unable to modify or cancel it. If your order has not been processed yet, you may contact customer service to request changes or cancellation.
• Delivery Address Accuracy: Please ensure your shipping address is correct. We are not responsible for issues arising from incorrect addresses provided.

10. Contact Information

Address: 15317 E OCOTILLO RD, GILBERT, AZ 85298-0212, United States

Customer Service Phone: +1 (310) 991-6437

Customer Service Email: team@homecalvo.com

Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)