Thank you for shopping with Homecalvo (hereinafter referred to as “we”). If you are not satisfied with your purchase, we offer a comprehensive return and exchange service. Please submit your return or exchange request within 30 days of receiving the product. Below is our return and exchange policy and process.
1. Return and Exchange Validity Period
Return and exchange requests must be made within 30 days of receiving the product. After this period, we will not be able to process any requests.
2. Conditions for Return and Exchange
You may request a return or exchange for the following reasons:
- Product Appearance Issues: The product has noticeable scratches, cracks, or defects on the surface.
- Product Quality Issues: The product has functional defects or cannot be used properly.
- Product Odor or Severe Color Discrepancy: The product has an unacceptable odor or there is a significant color mismatch compared to the description.
- Incorrect Product: The product received does not match the one ordered.
- No Reason Return or Exchange: We offer no-reason returns or exchanges, but you will be responsible for the shipping costs.
3. Return Process
- Please contact us via email or phone, providing the following information: order number, payment proof, reason for return or exchange, and relevant photos or videos.
- Our customer service team will process your request as soon as possible and provide you with the return address.
- Please carefully package the product along with all accessories, materials, and the return label in its original packaging, and ship it to the address we provide.
- Once we receive the returned product, we will inspect it. If the product meets the return conditions, we will process your refund immediately. For more details on refunds, please refer to our refund policy.
4. Exchange Process
- Please contact us via email or phone, providing the following information: order number, payment proof, reason for exchange, and relevant photos or videos.
- Our customer service team will handle your request and provide you with the return address.
- Please package the product along with all accessories, materials, and the return label in the original packaging, and send it to the designated address.
- After receiving the returned product, we will inspect it. If it meets the exchange conditions, we will ship the new product within 1-3 business days. For more information about shipping times, please refer to our Shipping policy.
5. Refund Process
- Refund Method: Refunds will be issued to the bank account used for payment (e.g., American Express, JCB, Mastercard, VISA, etc.).
- Processing Time: Refunds typically take 5-8 business days to process, depending on the bank's processing speed. If the refund is not received within this period, please contact us for assistance.
6. Shipping Fee Policy
- If the return or exchange is due to product appearance issues, quality problems, odor, color discrepancy, or incorrect product, we will cover the shipping costs.
- For no-reason returns or exchanges, you will be responsible for the shipping costs.
7. Disclaimer
We will process your return or exchange request according to the above terms to ensure a smooth shopping experience. If you have any issues during the return or exchange process, please do not hesitate to contact us, and we will assist you in resolving the issue.
8. Contact Us
Address: 15317 E OCOTILLO RD, GILBERT, AZ 85298-0212, United States
Customer Service Phone: +1 (310) 991-6437
Customer Service Email: team@homecalvo.com
Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
