Thank you for choosing Homecalvo (hereinafter referred to as “we”). We value your privacy and are committed to protecting the personal information you provide when using our services. This Privacy Policy explains how we collect, use, store, protect, and share your personal data, as well as your rights in relation to your data. Please read the following information carefully.
1. Information Collection and Use
We collect and use your personal information in the following ways:
- Order Processing and Service Provision: We collect basic personal information, such as your name, address, contact details, and payment information, to process your order and provide necessary customer service.
- Marketing Activities: If you choose to subscribe to our newsletters or participate in promotional activities, we will use your information to send you relevant product updates, discounts, and promotional notifications.
- Improving User Experience: The information we collect is used to analyze website usage, enhance our services, optimize the shopping experience, and prevent fraudulent activities.
2. Data Storage and Cookies
To provide a better user experience and personalized services, we use Cookies technology to collect information:
- Cookies: We use cookies to track user behavior, analyze website traffic, and save your preferences. By accessing our platform, you agree to our use of cookies. If you prefer not to use cookies, you can disable or delete them through your browser settings, though please note that this may affect the functionality of certain features.
3. Information Sharing
We do not sell your personal information, but may share it with third parties in the following cases:
- Service Providers: We may share your information with third-party service providers to process orders, payments, logistics, customer service, etc. We ensure that these third parties comply with data protection standards.
- Legal Obligations: We may share your information to comply with legal obligations, such as tax, accounting, or regulatory requirements.
4. User Rights
You have the right to exercise the following rights at any time:
- Right of Access: You can request access to all personal information we hold about you.
- Right to Rectification: If your personal information is inaccurate or incomplete, you can request us to correct it.
- Right to Deletion: Under certain conditions, you can request us to delete your personal information.
- Right to Withdraw Consent: If you have given us consent to use your information for marketing or other purposes, you can withdraw your consent at any time.
- Right to Data Portability: You have the right to request the transfer of your personal data to another service provider.
To exercise these rights, you can contact us using the details below.
5. Legal Basis for Data Processing
We process your personal information based on the following legal grounds:
- Contract Performance: We need to process your personal data to fulfill our contractual obligations, such as processing orders and providing services.
- Explicit Consent: We will use your information for purposes such as newsletter subscriptions or marketing activities only if you have explicitly consented.
- Compliance with Legal Obligations: We process your information to comply with legal obligations such as tax, accounting, or other regulatory requirements.
- Legitimate Interests: We use your data to improve your experience, optimize website functionality, protect account security, and prevent fraud.
6. Data Protection and Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, modification, or disclosure. Although we implement all reasonable safeguards to protect your information, please note that no data transmission over the internet can be guaranteed to be 100% secure.
7. Contact Us
If you have any questions about this Privacy Policy or data processing, or if you wish to exercise your rights, please contact us using the following details:
Address: 15317 E OCOTILLO RD, GILBERT, AZ 85298-0212, United States
Customer Service Phone: +1 (310) 991-6437
Customer Service Email: team@homecalvo.com
Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
