Order Cancellation Policy

Thank you for shopping with Homecalvo (hereinafter referred to as “we”). We understand that there may be situations where you need to cancel your order. To ensure a smooth shopping experience, we have outlined the following order cancellation policy. Please follow the instructions below if you wish to cancel your order.

1. Conditions for Order Cancellation

• Unshipped Orders: If your order has not been shipped within 48 hours of placing the order, you may cancel it directly without any charges.
• Shipped Orders: Once your order has been shipped or it has been more than 48 hours since placing the order, we are unable to cancel it. In this case, you can wait for the package to arrive and then contact us for a return and refund. Please refer to our return and exchange policy for more details on this process.

2. Order Cancellation Process

• If you wish to cancel your order, please contact our customer service team via email or phone, providing the following information: order number, payment proof, and the reason for cancellation.
• Our customer service team will process your request as quickly as possible. Once your cancellation is confirmed, we will notify you immediately and arrange for a refund.

3. Refund Process

• Refund Method: Refunds will be returned to the bank account used for payment (e.g., American Express, JCB, Mastercard, VISA, etc.).
• Processing Time: Refunds typically take 5-8 business days to process, depending on the bank’s processing speed. If you have not received your refund within this time frame, please contact us for further assistance.
• More Information: For more details about refunds, please refer to our refund policy.

4. Contact Us

Address: 15317 E OCOTILLO RD, GILBERT, AZ 85298-0212, United States

Customer Service Phone: +1 (310) 991-6437

Customer Service Email: team@homecalvo.com

Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)